WE’VE PUT THE PATIENT BACK AT THE CENTER OF HEALTHCARE.
Global Rescue TotalCareSM is a revolutionary way for our members to rapidly and affordably access world-class healthcare, anywhere in the world – even from home. Teams of paramedics, nurses and board-certified physicians from Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations and Partners Healthcare are standing by 24/7 to provide virtual diagnosis and treatment recommendations, including real-time video consultations, prescriptions and referrals to over 200 worldwide centers of excellence. TotalCare membership includes all of Global Rescue's industry leading travel services.
TOTALCARESM URGENT CARE CONSULTATIONS
TOTALCARESM URGENT CARE CONSULTATIONS
TotalCare Urgent Consultations provide revolutionary access to clinicians 24/7. You no longer have to wait weeks to see your doctor or spend hours at expensive and unnecessary emergency department visits. Simply use our custom app to contact us for a real-time video consultation or pick up the phone and call us. Urgent consultations cost $45 and or are included in some Global Rescue memberships. Our experts are standing by to help diagnose and treat a wide variety of common ailments, including:
TOTALCARESM SPECIALTY CONSULTATIONS
TOTALCARESM SPECIALTY CONSULTATIONS
When a serious diagnosis is received, it is critical to know that it is accurate and that the treatment plan is the best available. Through our exclusive relationships with Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations and Partners Healthcare, we provide access to some of the world’s finest physicians in 18 clinical subspecialties. It is like having your own virtual medical center of excellence - open 24/7, seven days a week. Specialty consults start at $150 for our members and include:
Global Rescue - Are you a member?
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Global Rescue Interview: Keith Young
Keith Young worked in law enforcement for 30 years, including 23 years in the Secret Service where he became Assistant Director. His expertise in security for large organizations has made him a highly sought authority. Watch Keith talk about the importance of a travel risk and crisis management program like the one offered by Global Rescue for corporations, nonprofits and other organizations with a broad geographical footprint.
Global Rescue Testimonial: Middlebury College
When the ground shakes - How Global Rescue helped a congregation stranded in Haiti
Rev. Cheryl Meinschein and a delegation from Christ Mertz Lutheran Church in Dryville, Pa., landed in Haiti to begin missionary work. Two days later, a magnitude 7.0 earthquake struck the small island nation. The congregation needed to find a way back home amid widespread devastation and instability.
Lanzetta Family – ‘That was when panic set in’
Carolyn and Jason Lanzetta were enjoying a holiday in France with their two daughters when 3-year-old Cate suddenly began suffering repeated grand mal seizures. When the local hospital refused to help Cate, the Lanzettas were stuck, fearing for their daughter’s life. They needed to get home, and they needed to get help – fast.
Allan Lokos – The plane crash was only the beginning:
The airplane plummeted to the ground, severing power lines and bursting into flames before landing hard on the Burmese earth. Allan Lokos and his wife, Susanna Weiss, survived the crash, but the ordeal had only just begun. Allan suffered life-threatening burns and Susanna suffered serious back and neck injuries. Their road to survival would be long and arduous, and they wouldn’t be able to do it alone.
Cooper Koch – When trouble runs skin deep:
Cooper Koch is a model and an actor, so his looks – and his skin – are vital to his professional life. When a mysterious rash began to cover his chest, he started to panic. That’s when his mother gave him a simple solution: Call Global Rescue.
Baseball Hall of Famer, avid outdoorsman and world traveler Wade Boggs relies on Global Rescue for peace of mind.
"You don’t play with your life. Things can happen in the blink of an eye. That’s when you call Global Rescue. In my opinion, you cannot afford not to get Global Rescue."
Wade Boggs, Baseball Hall of Famer and Global Rescue member
Julian P. Torres
“It is with great humility that I would like to express my gratitude for your support to our Wounded Veteran Community and my mission to crucify my own limitations. To be a beacon of hope for humanity and to put the definition in physical form that we truly do control our circumstances. And together we achieved greatness by standing on the Roof Top of Africa Veterans Day 2015! I will never forget how you helped me and the cause.”
Endeavor to persevere,
Julian P. Torres USMC SGT RET
While walking with her husband in the African bush during a safari, Angie Heister heard a roar. She had enough time to yell "lion!" but it turned out to be a Cape buffalo, one of the world's most dangerous animals. The buffalo charged, and Angie's life changed in an instant. That's when she called Global Rescue.
“I do think the decisions Global Rescue made helped save my life. They knew exactly what I was going to need.”
Angie Heister, Global Rescue Member
The giraffe slowly approached Dr. Daniel Core and his wife in the African bush, seemingly presenting no threat. Their guide yelled “run,” but it was too late.
“I had the reassurance from talking to [Global Rescue] that everything was OK, that if something did start going south, I could just call them, they’d direct me the right way. That’s wonderful peace of mind.”
Dr. Daniel Core, Global Rescue Member
Linda Hanks woke up one morning with a bite from a brown recluse spider. Within days, the flesh around the wound was starting to die. She needed help, and she needed it faster than her doctor’s office could give it.
“In my 46 years, I have never had any doctor follow up with me like they did.”
Linda Hanks, Global Rescue Member
U.S. freestyle skier Eddie Gildea suffered a serious fall while training in New Zealand. His father, Jim, turned to Global Rescue to stay connected every step of the way as Eddie returned home to heal.
“Having Global Rescue makes you a little less worried. You know you can make a phone call if you need to get your son or daughter back home.”
Jim Gildea, Father of Global Rescue Member
Scott Garrett was just two days into a safari in Namibia when he contracted a life-threatening infection. Once he began coughing up blood, his wife knew that they had to seek help. She contacted Global Rescue.
“Global Rescue handled everything, and I’m not going to leave home without [Global Rescue].”
Scott Garrett, Global Rescue Member
“When Global Rescue was there with me, it felt like I had a partner with me to get through it. I wasn’t alone. I wasn’t scared anymore.”
Tania Garrett, Global Rescue Member
When professional slopestyle skier Jamie Crane-Mauzy crashed on the slopes in Vancouver, she suffered a massive traumatic brain injury which left her in a coma. When she woke up, Jamie was paralyzed on one side. Global Rescue immediately took charge.
“Global Rescue truly saved Jamie’s life.”
Grace Mauzy, Mother of Global Rescue Member
Kate Starrett’s face was rapidly swelling. Although she did not know it, she was slowly going into anaphylactic shock. Left untreated, the condition could have caused her to suffocate. Global Rescue helped to bring her life-threatening allergic reaction under control.
“I’m sitting here today because of Global Rescue.”
Kate Starrett, Global Rescue Member
Jon Turk is no rookie outdoorsman, having been named an Adventurer of the Year by Outside Magazine. But after a 100-day, 1,485-mile journey in northern Canada, he began to suffer kidney failure. Global Rescue and physicians at Johns Hopkins determined he needed dialysis – immediately. Global Rescue deployed an aircraft and critical care transport team to bring him out of the Arctic to a medical facility for the life-saving care he needed, and then home to Montana.
"I recommend [Global Rescue's] services to anyone who strays far from home.”
Jon Turk, Global Rescue Member
Sandy & John Searles - Ethiopia
John and Sandy Searles were on safari in Ethiopia when John suffered a stroke. One satellite phone call later, and Global Rescue had dispatched a critical care transport team to help bring John to a hospital in Addis Ababa, and stay with him while a neurosurgeon worked to save his life. Once he was stabilized, Global Rescue escorted him home to the U.S.
"Without Global Rescue, I don't know how I would have my husband with me today. If you are going to do this kind of travel at our age, it pays to take that extra step and think about getting rescued if need be."
Sandy Searles, Global Rescue Member
Steven Huskey - Canada
A September 2014 hunting trip in the Canadian Rockies suddenly went very wrong for Steven Huskey when he lost his footing during a snowy descent and slipped down a mountain, tumbling over a cliff. His guide reached out to Global Rescue, and we performed a field rescue and evacuation by helicopter. While Mr. Huskey was treated at a hospital, Global Rescue coordinated with his family, medical personnel, trip outfitter and the Royal Canadian Mounted Police to perform his evacuation.
"If you are a back country adventurer, your Global Rescue membership should be at the very top of your packing list."
Steven Huskey, Global Rescue Member
Dr. Michele Donsky - Tanzania
Of all the places to experience shortness of breath and tightness in your chest, at 13,000 feet on a climb up Mount Kilimanjaro is one of the worst. Dr. Michele Donsky needed help immediately, and her guide called Global Rescue for a helicopter evacuation. Her condition improved at a lower altitude, and Global Rescue stayed in contact the whole way as she traveled home.
"I cannot praise you enough...I would be dead if you had not come to rescue me."
Dr. Michele Donsky, Global Rescue Member
Dr. Martin Kosich - Switzerland
An awkward fall in the middle of a long ski run down a Swiss mountain caused traumatic injuries for Dr. Martin Kosich, a veteran skier. It would have taken two hours for someone to ski down and get help, but Global Rescue was able to get a helicopter to him in a matter of minutes, bringing him to a nearby hospital to be stabilized before taking him to his home hospital of choice in the United States.
“There are no words to express the angst that was taken off my mind and body by Global Rescue. [Their] performance was terrific. I can't say enough about it. Without Global Rescue, I wouldn't be here today."
Dr. Martin Kosich, Global Rescue Member
John Bates - Christmas Island
A much-anticipated fishing trip to Kiritimati, in the middle of the Pacific Ocean, went very wrong for John Bates when he became severely ill. Despite the communication challenges, Global Rescue evacuated him via private medically equipped aircraft from the remote location and brought him directly to a Hawaiian hospital for the treatment he so desperately needed.
"I'm here and I've got all of my limbs, I'm glad I had Global Rescue. Having seen what they do, I'm a believer."
John Bates, Global Rescue Member
John All - Nepal
Climate scientist Dr. John All was doing research in the Himalayas when he fell 70 feet into a crevasse. A member of the American Alpine Club, Dr. All was able to crawl out and to his tent, but he had sustained very serious injuries. He sent an SOS satellite message to call Global Rescue, and we performed a successful field rescue via rotary-wing aircraft and brought him to safety from an altitude of 19,700 feet.
"Please call Global Rescue. Broken arm, ribs, internal bleeding. Fell 70ft crevasse. Climbed out. Himlung camp 2. Please hurry."
John All, Global Rescue Member
Nico Monforte - Italy
U.S. Ski Team racer Nico Monforte was preparing for a skicross event at the Junior World Championships in Valemalenco, Italy, when he suffered a fall, breaking his leg and injuring his shoulder. Global Rescue brought him to a more suitable facility for his surgery and care, and also transported him back to his home hospital of choice in the United States.
"I would highly recommend Global Rescue to any of my friends and family, or to anyone who is traveling. The services I received from Global Rescue helped get me the care I needed to make a full recovery."
Nico Monforte, 2014 Junior Worlds Skicross Team Member
Steve House - Canada
An 80-foot fall brought veteran alpinist Steve House crashing to the ground while climbing Mount Temple in Banff National Park. A Canadian medevac team brought him down from the mountain and Global Rescue deployed a critical care transport team and brought him to the hospital. He had suffered multiple fractures and a collapsed lung, but Global Rescue was able to evacuate him to his home hospital in Oregon via medical transport jet.
"Global Rescue not only got me home as efficiently as possible, they repeatedly made the best decisions for me as a patient. For that I am forever grateful."
Steve House, Global Rescue Member
Cheryl Meinschein - Haiti
A missionary group from Christ Mertz Lutheran Church in Fleetwood, Pa., was providing humanitarian assistance to the people of Haiti in January 2010 when disaster struck. A 7.0 magnitude earthquake crippled the already struggling nation, and stranded the group of young parishioners. Global Rescue rapidly deployed a crisis response team to provide them security, supplies, and finally evacuation back home.
"What could have been a terrifying experience was made much easier by your presence and competence. Words alone cannot express our gratitude."
Cheryl Meinschein, Global Rescue Member
Travel Memberships - include medical evacuation, security extraction, travel intelligence and other benefits designed to assist and protect you when you are away from home.
TotalCareSM Memberships - include all of the benefits of our Travel Memberships, in addition to providing access to world-class virtual healthcare, prescriptions, labs, imaging and video consultations whether you’re at home or traveling.
Travel Services Membership
Medical Evacuation to home hospital of choice
24/7 Medical Advisory Services with teams supported by Johns Hopkins Medicine
Destination Reports and Real-time Event Alerts
The MyGlobalRescue Mobile App
Extended TotalCare and Travel Services Membership plans are also available for individuals 75 and older.
*Specialty Consults start at just $150/consult.
Signature Travel Insurance
Global Rescue and IMG have created one of the industry’s most complete travel insurance products, integrating Global Rescue’s advisory and evacuation services with the financial protection of a comprehensive travel insurance program. Available exclusively to Global Rescue members, Signature Travel Insurance guarantees that a trip is covered no matter what happens.
EMERGENCY MEDICINE DIVISION OF SPECIAL OPERATIONS
EMERGENCY MEDICINE DIVISION OF SPECIAL OPERATIONS
Since our founding in 2004, we have maintained a long-standing collaboration with the Johns Hopkins Emergency Medicine Division of Special Operations. This special relationship provides:
- A network of physicians and specialists for consultation services on health-related issues involving high-acuity, remote and/or logistically complex medical cases.
- Specialty and subspecialty (nonemergency medicine) clinical second opinions within Johns Hopkins Medicine.
- Medical training programs in tactical and operational medicine.
FREQUENTLY ASKED QUESTIONS
When you call Member Services to request a TotalCare medical consultation, you will be connected with a paramedic or nurse who will collect information on the reason for your call, your medical history, current medications, and if available, basic vital signs. If a doctor is needed, a physician will join the virtual visit or a follow-up virtual appointment will be scheduled, based on your needs. All of the medical care teams are led by Board-certified physicians and clinicians at Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations, and Partners Healthcare. Depending on your condition, you may be referred to a local facility for treatment.
No. TotalCare is designed to complement your relationship with your existing primary care physician and is not intended to be a means of establishing an exclusive relationship with a TotalCare provider. TotalCare services are provided by world-class medical care teams led by Board-certified physicians and clinicians at Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations, and Partners Healthcare.
The TotalCare service is designed to handle non-emergency medical issues. If you are having a medical emergency that requires immediate assistance, you should call your local emergency dispatcher (in the US, dial 911) that will immediately connect you to the police/sheriff, fire department, or an ambulance.
Yes. If during your TotalCare medical consultation, the treating physician recommends that a prescription is needed, he or she can order a prescription for non-narcotic drugs. The prescription will be submitted electronically or by phone to a pharmacy of your choice, or if you are travelling, to one near you.
Yes. TotalCare health information and medical consultation services are available to members who have selected and paid for a TotalCare membership or the TotalCare upgrade, whether or not they are travelling, anywhere in the world.
TotalCare medical consultations are a medical expense that may be reimbursable or paid using funds from a Flexible Spending Account (FSA) or Health Savings Account (HSA). After the conclusion of your medical consultation, you will be emailed a link to secure patient portal (Praxis), where you can download a summary of your consult and a receipt from the provider. For more information on what may be reimbursable, contact your account administrator.
Yes. TotalCare membership includes all of Global Rescue's industry leading travel services, including field rescue, medical evacuation, destination reports and alerts, and travel assistance.
TRANSPORT RULES & EXCLUSIONS
Since our teams may risk their own lives to rescue our members, we empower them to make in-the-field decisions regarding how to best perform a rescue. Ultimate discretion regarding the means and viability of rescues and evacuations resides with these Global Rescue teams.
- Field Rescue services provide transport to the nearest facility if the member’s condition is likely to cause serious permanent injury or death if they are unable to get to a hospital
- Evacuation to home country hospital of choice for members hospitalized or in need of hospitalization more than 100 miles from home
- Country where patient is hospitalized must be able to safely accommodate Global Rescue aircraft, ground or sea transport
- If the member is able to safely fly commercially with or without a medical escort, Global Rescue will make necessary arrangements for this alternative
- All services must be arranged and provided by Global Rescue
- Individual members are limited to two (2) transports per year
- Family membership transports are limited to (1) transport each for a common accident or two (2) transports in aggregate
- Members who become ill on cruise ships must disembark at an accessible medical facility or port
- Members with certain infectious diseases
- Women beyond their second trimester of pregnancy
- Psychiatric maladies
- Members traveling expressly for medical purposes
- Intentional self-inflicted injuries
- Members engaged in armed conflict
- Conditions relating to intentional overdoses of a controlled substance
- Conditions relating to ingesting a banned substance
- Conditions relating to previously diagnosed organ transplant or infectious disease